荷兰国际集团移动银行由Nuance提供声纹验证技术
荷兰国际集团成为荷兰首家银行在移动应用中推出语音支付服务
中国北京-2015年8月12日——荷兰国际集团客户在此之前就可以在移动应用中使用语音控制模式进行操作，现在凭借Nuance的声纹验证技术，客户能够通过语音进行支付。通过声纹验证替代PIN码及密码，荷兰国际集团为客户提供了更加方便的移动银行应用使用体验。
Inge虚拟助理：由Nuance Nina提供语音技术支持
超过10万名荷兰国际集团的客户已经在移动应用中使用Nuance提供技术支持的虚拟助理Inge，进行查询账户余额以及支付等操作。通过客户的反馈，荷兰国际集团进一步开发其他功能，客户现在可以通过声纹验证（iOS和Android平台手机用户）或指纹验证（拥有Touch ID的iOS平台手机用户）进行转账支付。同时，Nuance也提供了自然语言理解（NLU）技术支持，客户可以通过荷兰国际集团移动银行应用使用移动语音银行服务。
荷兰国际集团互联网和移动营销经理Jeroen Losekoot表示：“凭借声纹验证的部署，我们能够为客户提供更加快捷、流畅和方便的业务操作体验，并拓宽业务操作的途径。由此使客户能够更好的掌控他们的资产。”
Nuance企业部执行副总裁兼总经理Robert Weideman表示：“荷兰国际集团已成为荷兰首家将声纹验证技术集成在移动应用的银行机构，部署有效解决方案，打造自然、直观的使用体验，由此彰显了其在创新变革中的领先地位。现在客户办理银行业务，自始至终都可以在移动应用中通过自己说话的声音进行操作，获得无缝便捷的崭新体验。”
Inge，即荷兰国际集团版本的Nuance Nina虚拟助理，为客户提供了对话式的使用体验，使其凭借自己的声音就可以进行业务操作，不需再往返银行。现在客户也可以登录移动应用，通过声纹验证确认银行转账，使身份验证变得方便快捷。
在全球范围内，其他的大型组织机构也已经采用了Nuance的声纹验证解决方案，其中包括澳大利亚税务局、墨西哥桑坦德银行、SK电讯、Tangerine银行、Tatra Banka、Turkcell和沃达康南非。
关于荷兰国际集团
荷兰国际集团是一家起源于荷兰的全球金融机构，目前提供银行、投资、人寿保险（NN Group）以及退休服务。依托集团的经验和专长、在卓越服务方面的承诺以及全球业务覆盖来满足广大客户的需求，不论是个人、家庭、小型企业、大型企业、机构、还是政府部门。荷兰国际集团的实力包括相对较高的客户满意度、稳固的财务状况、多渠道分销战略以及国际网络。如欲了解更多信息，请访问www.ing.com。
关于Nuance通讯公司
Nuance是一家全球领先的语音和语言解决方案提供商，为世界各地的企业和消费者提供服务。它的技术、应用软件和服务改变了人们进行信息的交互与创建，增强了用户体验。每天都有数百万用户和数千家企业使用Nuance为客户制定的应用方案。欲知更多信息，请登录china.nuance.com。
Nuance和Nuance标志是Nuance通讯公司或其在美国和/或其它国家的附属机构的商标或注册商标。所有其他公司名称或产品名称可能是其各自所有人名下的商标。此新闻稿为翻译本,所有内容以Nuance英文版新闻稿为准.。
News Release
From Nuance Communications, Inc.
ING Netherlands Launches Voice Biometrics Payment System in the Mobile Banking App Powered by Nuance
ING is the first bank in the Netherlands to introduce voice-activated payments through its mobile banking app
BURLINGTON, Mass., –July 28, 2015 –While banking customers have already been able to use the voice control mode on the ING Netherlands app, now they can also make voice-activated payments leveraging voice biometrics technology from Nuance Communications, Inc. A smart alternative to PINs and passwords, voice biometrics makes mobile banking easier in the ING Netherlands mobile banking app.
Over 100,000 ING Netherlands’ customers already use the virtual assistant in the mobile app powered by Nuance, called Inge, to do tasks such as check their bank balance or issue payments within the app. The feedback provided by customers has been used to further develop the functions, and as of today, it will be possible to initiate payments using either voice biometrics (on iOS and Android phones) or fingerprint recognition (on iOS phones with Touch ID). Nuance Communications also provides the natural language understanding (NLU) technology that enables mobile voice banking in the ING mobile banking app.
“Thanks in part to the inclusion of biometric applications, we are able to make banking faster, smoother and easier for our customers and improve access,” said Jeroen Losekoot, Internet & mobile marketing manager at ING. “This allows them to have greater control over their finances.”
“By becoming the first bank in the Netherlands to incorporate voice biometrics into the mobile banking app, ING Netherlands is leading the charge in innovation by utilizing an effective solution that is natural and intuitive,” said Robert Weideman, executive vice president and general manager for the Enterprise Division of Nuance. “Customers can now bank in a seamless and convenient way by using the sound of their voice from start to finish in the mobile app.”
Inge, which is ING’s version of Nuance’s Nina, delivers a, conversational experience to customers that enables a bank-free experience controlled by the sound of their voice. Customers can now also log in and confirm bank transfers using voice biometrics technology, making authentication fast and convenient.
Nuance’s voice biometrics solutions have been adopted globally by other large organizations such as the Australian Taxation Office, Santander Mexico, SK Telecom, Tangerine Bank, Tatra Banka, Turkcell and Vodacom South Africa.
About ING
ING is a global financial institution of Dutch origin, currently offering banking, investment, life insurance (NN Group) and retirement services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments. Our strengths include our relatively high customer satisfaction levels, solid financial position, multi-channel distribution strategy and international network. For more information please visit www.ing.com.
About Nuance Communications, Inc.
Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit www.nuance.com.
Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.